Receiving feedback from our members has always played a key part in the decisions we make as a company.
Feedback allows us to identify any possible areas of improvement that may need to be addressed as well as those areas where we are exceeding expectations. Member comments have been responsible for some of the biggest changes made to the membership such as the launch of our new Loyalty Membership that was formed after a deep analysis of our Members’ feedback and behavior.
Just this week we received an email from current members, Katarzyna and Piotr, following a recent trip to Royalton Bavaro; Here’s what they had to say about the experience:
We just returned from our trip to Royalton Bavaro in DR, and we want to tell you how wonderful our trip was! The person that made the most difference in our experience was Edward the Travel Smart representative. He was very attentive from the minute he met with us on arrival until the very end when we left.
Edward checked with us several times each day to see if we needed anything. He arranged for the dinner reservations without us even asking for it. He had them ready when we arrived! He arranged our Covid testing and anything else we needed. He was very attentive, and what matters to us the most, we never felt he was pushy or did anything for the tips like we felt with our other stays. We cannot say enough good things about Edward! Thanks to him we will definitely be back to Royalton Bavaro because he made us feel at home!
We also have to say that we were very impressed with all the staff members at Royalton Bavaro. Everyone was very nice, always saying Hola, always smiling. Everyone from the waitresses, bartenders, the guys at the activity pool, the maintenance staff, housekeeping were very, very nice!
There were some that went even beyond and we would like to mention them separately. Nelson the DC butler also checked with us on regular basis to make sure we had anything we needed, Stephanie at the DC Ocean breakfast restaurant always was ready early in the morning when my husband went out for a walk with his green juice. He never had to ask for it, she had it ready the minute she saw him pass by. Marlene at the DC lounge always had our coffee ready and she remembered what kind if coffee we liked, always entertained us we small talk and was very attentive. Maximo the chef at the DC breakfast restaurant always made great omelets and we never had to wait more then 2-3 minutes even when it was busy.
So many other great staff members that we didn’t get the names of, but really appreciated!
We want to thank the Travel Smart company for finally making us feel as we are the members and we’re getting our money’s worth. We visited Royalton Cancun in Dec 2019/January 2020 and we had a very bad experience. We did not feel we were getting any VIP service, their DC lounge was a joke and no help from TS reps at all. I did write an email at that time so I won’t go into details, but just want to point out that the difference this time was night and day and we appreciate it.
We are frequent travelers, visiting many upscale resorts all over the world and I have a degree and experience in Hospital Management, so I know when I see a good service!
Travel Smart please keep us the good job!
We appreciate it!
And, by the way we love the new no point membership! We will be back more often now.